Ruko F11PRO 2 Drone with 6K Camera for Adults, 3-Axis Gimbal, 4K/30fps Video, 70-Min Flight Time with 2 Batteries, 10000ft FPV Transmission Professional Drone, Auto Return, Beginner Mode

Great Drone, Unmatched Support.
Great Drone, Unmatched Support.When I got this drone I was nervous. I did not want to started, then see it fly off into the sunset never to be seen again, or stuck high in a tree. Also, when saw the options/buttons on the controller and App, I was concerned about a steep learning curve.Of course it is important to go over the getting started documentation and videos, even easily accessed within the app that controls the drone. There is even an easy to see clickable button on the screen of the app to call for support… Right there on the controller. But flying the drone is very easy. IT was very fun and easy to control and learn from the moment I started it. Within maybe 30 minutes, I was teasing my Golden Retriever so she was, chasing it back and forth wishing she could jump higher, and walking across the street to show my neighbors with the drone in flight hovering, around me. Took it real high and a good distance away a few times on that maiden flight as a test… Never even close to losing control. This is in beginner mode. This drone has tons of capability that will make it very effective for doing the more serious and fun things I bought if for. Extremely solid, obvious very good engineering. No need to go too much into the technical abilities or functionality of the drone, I am sure other reviews will cover that well.The important reason for the review is the amazing customer support. IT feels like a solid focus on process engineering, both for learning how to use and for support. Very thorough and fast. Real people, real devoted to a great customer experience, not some automated AI robot someplace or endless holds and selecting options on a phone. I can only think of one situation in recent years that came close. I ordered the drone late one night. A couple of hours later a special promotion went into effect. The drone hadn’t been delivered yet. The next morning I saw the change and sent a customer support question about if I could be credited w/the difference. It was a Sunday morning. Just after the workday started on Monday, I got an answer from the company, zero questions, just a note telling me the refund was being processed. But the important part… It was an email from a real person, w/their name and contact info in case followup was needed.The second customer service event. I am not real experienced at using those QR(QA?) codes w/camera. When I started trying to get the app installed, I began getting malware things popping up. Diffferent apps not for the drone…. Paid subscriptions, etc. I thought at first it was maybe their fault. I sent another customer support question. Almost instantly, I got an in depth response from the company, w/a persons’ name, with very specific instructions, including a strong warning that I should never run apps that could contain malware… Just solid information, not even associated directly w/the drone. At the same time, I asked my daughter for help. It was my fault the malware was popping in. I had downloaded a third party code reader that inserted the malware. The moment I uninstalled that software, the process was flawless.Throughout the support process I got very thorough, very fast assistance. I even got a follow-up email before the second was done, apparently from management, checking to ensure it was being resolved. If it wasn’t , please contact them so they could work it. The support was so good that while a phone number was provided to talk to them, I never needed to use it.I had been getting some recommendations other than this company when I made my purchase. I am super glad I went the way I did.

Was good if you have no knowledge of drones and only want to take photos close by.Have had bad luck with it losing contact with the base. Twice in the past 2 weeks it has lost signal, gone rogue all over the place and managed to find some forested areas nearby to take itself out. Found it the first time. Now I don’t know where it is. Just randomly lost signal and flew away into some trees. Didn’t start in a treed area, just flew off into one. Still searching for it. Disappointed as it didn’t take bad quality photos/videos for the price. The company did contact me and offer to replace the unit or give me a refund which was really great of them. Easy to deal with and quick to reply.

This drone was good, initially. It is now out of warranty but has done very little flying IE less than 3 hours in total. The remote controller no longer works. The battery will not hold charge. Ruko will not do anything about it even though its like brand new. They tried to inform the warranty was only 6 months. They offered to sell me another controller but given this experience, and the cost, I don’t think so. Not a good quality product.

I like the product when used it flying came with easy instructions to set up. The cons is not much repairs stores in Australia to fix damage on this model drone. The pro is the customer service from Ruko are helpful and quick to respond to enquires. Also that there is tutorial videos on how to set up and repair damaged drones.